Privacy Policy
Refined Aesthetics | Springs, Gauteng
Refined Aesthetics respects your privacy and is committed to protecting the personal information of all clients and website visitors.
This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit the Refined Aesthetics website or receive services at our clinic in Springs, Gauteng.
1. Who We Are
Refined Aesthetics is an advanced skin and aesthetic clinic located in Springs, Gauteng, providing professional aesthetic treatments and personalised skincare solutions.
Our services include facials, chemical peels, microneedling, laser therapies, IV drip therapy, body treatments, and other advanced aesthetic procedures, performed by qualified practitioners using medical-grade technology and skincare products.
Clinic Contact Information:
Refined Aesthetics
6 Itogen Road
Selcourt, Springs
Gauteng, South Africa
Phone / WhatsApp: +27 063 954 0176
Email: refinedaestheticsza@gmail.com
Website: https://refinedaesthetics.co.za/
2. Information We Collect
Refined Aesthetics may collect personal information when you:
- book a consultation or treatment
- contact us through our website
- send enquiries via WhatsApp, phone or email
- subscribe to updates or marketing communications
- complete client consultation forms
Personal information may include:
- Full name
- Contact information (phone number and email address)
- Medical history relevant to aesthetic treatments
- Skin concerns and treatment preferences
- Appointment history
- Website usage data (cookies and analytics)
We only collect information necessary to provide safe, personalised aesthetic care.
3. How Your Information Is Used
Personal information is used for the following purposes:
- scheduling and managing appointments
- conducting consultation-led aesthetic treatments
- maintaining client treatment records
- providing personalised skincare recommendations
- responding to enquiries and communication
- improving the website and client experience
- sending occasional updates or treatment information (only with consent)
Refined Aesthetics follows a consultation-led treatment approach, ensuring every client receives tailored care based on their individual skin concerns and treatment goals.
4. Protection of Personal Information (POPIA Compliance)
Refined Aesthetics processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We take reasonable technical and organisational measures to protect personal information from:
• unauthorised access
• misuse
• loss or damage
• unlawful disclosure
Client consultation records and medical information are kept strictly confidential.
5. Sharing of Information
Refined Aesthetics does not sell, rent, or trade personal information.
Information may only be shared when necessary for:
- authorised medical practitioners involved in treatments
- payment processing providers
- website analytics services
- legal or regulatory compliance requirements
All third-party service providers are required to respect the confidentiality and protection of personal information.
6. Website Cookies and Analytics
The Refined Aesthetics website may use cookies or analytics tools to understand how visitors interact with the website.
These tools may collect information such as:
- browser type
- pages visited
- time spent on pages
- general geographic location
This information helps improve website performance and user experience.
You may disable cookies through your browser settings if preferred.
7. Your Rights
Under POPIA, you have the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of personal data where appropriate
- withdraw consent for marketing communications
Requests may be submitted by contacting Refined Aesthetics directly.
8. Data Retention
Client records and consultation information may be retained for up to five years from the date of your last appointment, or for as long as required to ensure continuity of care and comply with professional and legal obligations.
Information is securely stored and only accessible to authorised personnel.
9. Third-Party Links
The Refined Aesthetics website may include links to third-party platforms such as social media pages or external booking systems.
Refined Aesthetics is not responsible for the privacy practices of external websites.
Visitors should review the privacy policies of those platforms separately.
10. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in regulations, services, or website functionality.
The latest version will always be available on the Refined Aesthetics website.
11. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Refined Aesthetics
6 Itogen Road, Selcourt
Springs, Gauteng, South Africa
Phone / WhatsApp: +27 063 954 0176
Email: refinedaestheticsza@gmail.com